GENERAL QUERIES

Yes, COD is available for orders below INR 2500 on all serviceable pincodes.*

- Go to Main menu and raise a return / exchange for your order.

- Submit the required details as prompted.

- Follow the instructions and select the item (s) you would want to Return/Exchange.

Please note that the Return/Exchange request needs to be raise within 3 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.

In addition, all returned products must be unused or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.

Returns are free. For excessive returns, we may charge upto INR 100 per items as return handling fees at the time of refund.

The order usually takes 2-5 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please get in touch with us on: WhatsApp : +91 9106724908

You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from our warehouse.

In case the order does not get delivered within 7-10 working days, you can write to us at:

WhatsApp: +91 9106724908

We will do our best to get it delivered at the earliest.

We charge a shipping fee of INR 100/- on all COD orders.

At the moment, we do not deliver items outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.

CANCELLATION , RETURN / EXCHANGE & REFUND

You can cancel your order within 3 hours of placing the order via WhatsApp.

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to WhatsApp us a photograph of the damaged / defective product on : WhatsApp: +91 9106724908

We try our best to deliver the right products within time, however, in a few rare cases if you receive a different / wrong product, please visit the returns section on the website to raise a return request if you receive any wrong order.

Return request needs to be raised within 3 days of the delivery date.

For return / exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund for return or the request for exchange will be initiated within 72 hours. Once the product is dispatched, it will take 7-10 working days to reach you. For further assistance please get us in touch:

WhatsApp: +91 9106724908

It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 72 hours.

Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.

In case of orders placed with discount is returned, the discount will be waived of and the products will be billed on MRP. The balance amount will be refunded as store credit.

For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 2-3 working days. If not, please get in touch with your respective bank.

Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.

Once the product(s) reaches us and passes the QC, refund in the form of store credit will be sent to the registered WhatsApp number.

For further information on your returned order, you may log into your account or reach us at:

Instagram:@shefortrends

WhatsApp:+91 9106724908

PAYMENTS

In most cases, the payment gets automatically credited to your account within 2-3 business days. In case it does not, mail us the details of your transaction at:

Instagram: @shefortrends

WhatsApp:+91 9106724908

We will verify and get back to you at the earliest.